The reason I’m giving it two points is that I was called in for a tire recall on my car, and they cancelled on me three times…., The first time, they didn't even bother to call. I arrived at the dealership and was told they didn't have the part; I said, "You should have called to let me know," but they didn't respond—and the same thing happened the next two times. I had to call myself to see if they had the part … disappointed with the management of that dealership

Great customer service when it came to hearing what the customer wants and needs. True meaning of customer first

Good but waiting time what was told , was more . Otherwise good . I need see how to operate tire fluid to correct when the tire is flat

Precise and professional service no complains . Will move forward with this advisor for each visit . Thank you again Brianna

Your service rep, Clara, provided excellent service.

Five stars for Kazi! We visited the Honda dealership to find the perfect 18th birthday gift for my daughter. Kazi attended to us with the utmost kindness and professionalism. He made the stressful process of buying a car incredibly smooth and memorable. If you go to this dealership, definitely ask for Kazi! Thanks Kazi

Steve and Phil made the entire process extremely simple and easy. It was a pleasure working with them both.

Briyanna was professional and courteous. She kept me up to date while I waited. My service was completed before the estimated time. The ambiance of the waiting area was very welcoming and comfortable. Great place of business!!

Exceptional service and professionalism. Very clean environment and customer satisfaction guaranteed.

From entering to exiting everyone gave five star service thanks 😊 Bryanna for her service and her dedication

Honda of Valley Stream -- A Good Experience Overall, With Room for Better Communication My experience with Honda of Valley Stream was overall positive, and I especially want to recognize Kayleen and Shmuel for their help throughout the process. I first spoke with Kayleen, and she was very helpful from the beginning. She was able to get me set up with an appointment right away, and the appointment itself went smoothly. From there, I worked with Shmuel, who was patient, listened carefully to what I was looking for, and paid attention to my needs. I never felt like he was simply trying to push me into a vehicle that wasn't right for me, which I appreciated. One challenge was the limited inventory available at the time. Because the vehicle I wanted wasn't readily available, we had to explore other options, including putting down a deposit to secure a vehicle that was still in transit. It took about three weeks, but ultimately I received the vehicle I wanted at a reasonable MSRP. The only compromise was that I wasn't able to get the color I originally wanted. The biggest area of opportunity for the dealership is communication during the final steps of the purchase. I believe customers should be given a very clear, complete list of everything needed to finalize the sale, especially when financing and outside institutions are involved. In my case, there was some confusion about what was required to complete the final steps, which resulted in an additional two days of delays and a lot of back-and-forth between the dealership and MCU. That part of the experience was frustrating and could have been avoided with clearer communication upfront. That said, I want to emphasize that Shmuel was helpful, patient, and attentive throughout the process. Getting the exact vehicle I wanted took some time and flexibility, but the dealership ultimately delivered. Overall, I would recommend Honda of Valley Stream, particularly based on the customer service I received from Kayleen and Shmuel. If the team can improve communication and make the final paperwork and financing requirements clearer to customers, I think the buying experience could be significantly smoother from start to finish.

Honda of Valley Stream — A Good Experience Overall, With Room for Better Communication My experience with Honda of Valley Stream was overall positive, and I especially want to recognize Kayleen and Shmuel for their help throughout the process. I first spoke with Kayleen, and she was very helpful from the beginning. She was able to get me set up with an appointment right away, and the appointment itself went smoothly. From there, I worked with Shmuel, who was patient, listened carefully to what I was looking for, and paid attention to my needs. I never felt like he was simply trying to push me into a vehicle that wasn’t right for me, which I appreciated. One challenge was the limited inventory available at the time. Because the vehicle I wanted wasn’t readily available, we had to explore other options, including putting down a deposit to secure a vehicle that was still in transit. It took about three weeks, but ultimately I received the vehicle I wanted at a reasonable MSRP. The only compromise was that I wasn’t able to get the color I originally wanted. The biggest area of opportunity for the dealership is communication during the final steps of the purchase. I believe customers should be given a very clear, complete list of everything needed to finalize the sale, especially when financing and outside institutions are involved. In my case, there was some confusion about what was required to complete the final steps, which resulted in an additional two days of delays and a lot of back-and-forth between the dealership and MCU. That part of the experience was frustrating and could have been avoided with clearer communication upfront. That said, I want to emphasize that Shmuel was helpful, patient, and attentive throughout the process. Getting the exact vehicle I wanted took some time and flexibility, but the dealership ultimately delivered. Overall, I would recommend Honda of Valley Stream, particularly based on the customer service I received from Kayleen and Shmuel. If the team can improve communication and make the final paperwork and financing requirements clearer to customers, I think the buying experience could be significantly smoother from start to finish.

Excellent service, I was very pleased. I will certainly go back. my problem was solved.

Car starts I still have some concerns about the service that was performed on the car