They were professional, respectful and courteous and kept you updated on the waiting time for the car repair

They took care of my recall promptly and also took care of another issue which was not part of the scheduled service.

Gary Lin has been an incredible part of my Honda experience from the very beginning. He helped me purchase my first vehicle, a 2022 Honda CR-V EX AWD (Blue), and most recently my 2026 Honda CR-V Hybrid TrailSport (Pearl Gray). Over the years, Gary has always been professional, knowledgeable, and genuinely committed to helping his customers. He guided me through every step of both purchases, making the entire process smooth, transparent, and stress-free. He took the time to explain every option, answered all of my questions, and always provided honest recommendations based on my needs rather than simply making a sale. What truly sets Gary apart is that his support doesn’t end after the sale. Even after the purchase, he has always been available whenever I needed guidance or had questions about my vehicle. Whether it’s about features, maintenance, or any other concern, he is always willing to help and point me in the right direction. Gary is responsible, trustworthy, patient, and dedicated to providing outstanding customer service. After working with him for several years, I can confidently recommend him to anyone looking to purchase a vehicle or simply seeking honest advice from someone who truly cares about his customers. Thank you, Gary, for your continued support and exceptional service.

Clara Torres provided exceptional customer service when I owned my 2022 Honda CR-V EX AWD (Blue). She was always professional, courteous, and knowledgeable. She took the time to answer my questions, explained every service clearly, and made sure I understood my options before any work was performed. What I appreciated most was her honesty, attention to detail, and genuine commitment to making every visit a positive experience. She consistently treated me with respect and made the service process smooth and stress-free. Even though this was some time ago, I still remember the outstanding care I received. Clara is an excellent Service Advisor, and I highly recommend her to anyone looking for professional and trustworthy service at Honda of Valley Stream.

Brandon Martinez provided excellent customer service. I came in on June 29, 2026, at 7:00AM without an appointment for the A16 maintenance service and recall on my 2026 Honda CR-V Hybrid TrailSport (Pearl Gray). Brandon was professional, courteous, and very knowledgeable. He answered all of my questions, explained each service in detail, and clearly went over my options. He kept me informed throughout the process, and everything was handled efficiently. I truly appreciated his honesty, attention to detail, and outstanding customer care. He made the entire service experience smooth and stress-free. I highly recommend Brandon Martinez and the service team at Honda of Valley Stream. Thank you for the excellent service!

Brought my 21 Passpirt in for service and a recall. Tte vehicle was ready within a normal amount of time. This service depart is well run.

My visit to Honda Valley Stream was my worse experience and I would never recommend anyone to take a car to that location.

Service was ok but not great. I had a prior service performed at Braman Honda of Palm Beach, and the quality of attentiveness and care was far superior to that of this dealership. Initially, I had to wait on line for about 10 minutes to meet with the service representative. I was told they were short handed which may or may not have been the case. On checkout, i had to see the Cashier and had to wait over 10 minutes as she was the only cashier and was tied up with another customer, this notwithstanding the fact that my service was a free service

Great customer service. I have returned to Honda of valley stream several times over the years and the staff is always very friendly and extremely helpful.

Gary is the best! I have been coming to him for years and would never go to anyone else!

Always pleased with their efficiency in getting the work done on my car with no pressure to purchase another vehicle

I have been going to this service center since I got back to NY and still doesn't dissapoint. With the place being clean and the wonderful staff who are direct and will keep you well informed on the approximate time the service may take, few minutes prior the service is done, and for the current service that is needed at that day and service that may be required for the upcoming visit.

It was a very pleasurable experience dealing with Chris John and Honda of Valley Steam. Chris was very informative and helpful. He went out of his way to make sure everything was taken care of on the vehicle. I would definitely recommend him and Honda of Valley Stream.

Mark was absolutely incredibile and a pleasure to work with. I plan on coming back to him in the near future.

I am always happy with the service I receive. I am kept updated on what is going to get done and then also what soon needs to be taken care of.